Hongkong Post e-Cert
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Certizen Limited

Hongkong Post

Level Double-A conformance, W3C WAI Web Content Accessibility Guidelines 2.0


Certificate Renewal – e-Cert (Personal) online application

To renew your e-Cert online, your computer should comply with the following requirements:

  1. Operating System:
    • Microsoft Windows 8.1 / 10
  2. Internet Browser:
    • Google Chrome Browser (for desktop)
    • Mozilla Firefox Browser (for desktop)
    • Microsoft Edge Browser (for desktop)

Please read the following notes carefully:

  1. Upon completion of the online e-Cert renewal application, an e-Cert storage medium containing the renewed e-Cert and its corresponding PIN Envelope will be sent to the Subscriber through registered mails separately.To ensure you can receive the new e-Cert before the expiry of the current e-Cert, we suggest you to submit your renewal application at least one week before the expiry date.
  2. If you are a subscriber of e-Cert (Personal / Minor), you have to apply for e-Cert (Personal) and stop using e-Cert (Personal / Minor) when you aged 18. The residual subscription period of the e-Cert (Personal / Minor) will become invalid.
  3. During the online application / payment process, a Subscriber is required to use a valid e-Cert (Personal) or iAM Smart for checking applicable certificates. Please get prepared one of the following before proceeding the online application / payment service:
    1. e-Cert (Personal) user
      • Import your e-Cert into internet browser of your own desktop PC.
      • Please refer to e-Cert User Guide on how to use e-Cert on e-Cert File USB.
    2. e-Cert (Personal) with Mutual Recognition status user
      • Install the corresponding Token software of your e-Cert Token.
      • Please refer to e-Cert User Guide on how to use e-Cert on e-Cert Token.
    3. iAM Smart user
      • Subscriber must be iAM Smart+ user with digital signing function.
      • Open and login iAM Smart App in your mobile.

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